Data protection information

1. Introduction

Welcome to the DZ BANK AG website and thank you for your interest in our company. We take the protection of your personal data seriously and would like you to feel safe when you visit our website.

Any personal data which you provide to us will be handled carefully in accordance with data protection requirements and standard banking practices.

Please send any messages to us containing confidential information by post for your own security.

2. Collection and processing of personal data

Personal data is only collected, processed and used to the necessary extent in your use of this website.

DZ BANK processes personal data, such as your IP address, the date and time of your visit as well as the browser and operating system you are using to deliver and display the website content and for other technical aspects relating to the website. The aforementioned data is stored in log files to ensure that our website continues to function securely. We also process data in order to optimise our website.


The legal basis for the temporary storage of this data and the log files is Article 6 (1) lit. (f) EU General Data Protection Act (GDPR) (legitimate interest).


The collected data will not be sold or transferred to third parties unless otherwise specified in this privacy policy.

DZ BANK processes and stores the aforementioned personal data only for the period of time required to achieve the purpose of the storage or an official requirement. We restrict and erase personal data on a regular basis in accordance with legal requirements if it is no longer required and we are no longer required by law to store it.

Our websites are https encrypted. Any personal data collected is therefore transferred in encrypted form.

3. Recipients or categories of recipients of personal data

Our website uses third-party plug-ins. We guarantee that we will not disclose your personal data to third parties unless we are legally entitled or obliged to do so or you have issued your consent in advance. If we make use of service providers to execute and complete data processing activities, the contractual relationships will be in accordance with the data protection laws.

4. Links to social-media platforms

Our websites do not contain any plug-ins for social media platforms such as Facebook, Twitter, Instagram, Xing, LinkedIn, etc. Insofar as symbols of these third-party providers are displayed on our websites, these are simply links to the respective platforms. No personal data is transferred to social media platforms when you visit our website. Once you access a social media platform by clicking on a link on our website, the privacy policy of the respective platform applies. For information on how your personal data is handled when using these websites, please refer to the respective privacy policies of the platforms.

5. Contact form and email enquiries

At various points on our website you have the possibility to contact us via an appropriate online form or by email.

If you contact us via the online form or via email, we only process and store the details you disclose (email address, contact details, etc.) in order to clarify your request and ask any follow-up questions.


The legal basis for the processing of this data, which is submitted through such an enquiry is Article 6 (1) lit. (f) GDPR (legitimate interest).


If the enquiry is aimed at the conclusion of a contract, another legal basis for the processing in addition to the above is Article 6 (1) lit. (b) GDPR (performance of a contract).


If there are no other retention periods, this data will be deleted from our systems after clarification of your request.

6. Newsletter

When subscribing to our newsletter you must notify us of your email address. We only use your email address to send you the newsletter. Your email address remains stored with us until you unsubscribe from our newsletter.

When a user subscribes to our newsletter, we store the user’s email address and the date and time the user subscribed to the newsletter.

When sending the newsletter, we store the user’s email address and the date and time the newsletter is sent.

You can unsubscribe at any time by clicking on the link in the newsletter or sending us a message. By unsubscribing you automatically revoke your consent.

There will be no further use of your email address.


The legal basis for the processing of data is Article 6 (1) lit. (a) GDPR (consent).

7. Data subject rights

The General Data Protection Regulation gives you the right to access, rectification, data portability, restriction of processing and erasure of your data. You also have a right to object to certain legal bases for the processing of your data, namely in relation to processing based on legitimate interest (Article 21 GDPR). You can also withdraw issued consent at any time.

Exercising your rights can depend on the relevant processing form and differ from processing method to processing method.

We would also like to notify you of your general right to lodge a complaint with a supervisory authority.

8. Responsible entity

The entity responsible for the website and the data processing activities on said website is



Deutsche Zentral-Genossenschaftsbank, Frankfurt am Main

Platz der Republik,

60325 Frankfurt am Main

Post code: 60265 Frankfurt am Main

Telephone: +49 69 7447-01

Fax: +49 69 7447-1685


9. Data Protection Officer

If you would like to submit an enquiry to the DZ BANK Data Protection Officer directly, please contact:



Deutsche Zentral-Genossenschaftsbank, Frankfurt am Main

Data Protection Officer

60265 Frankfurt am Main

Telephone: +49 69 7447-94101

Fax: +49 (0)69-427267-0539



Last updated: 12/2020